Terms and Conditions

  1. These terms
    1. These terms and conditions relate to any products supplied to you through this website, or by telephone or other electronic means (the “Site”) by Grow United Limited trading as CANNA UK (“Canna”, “we” or “us”) to you, the customer or Site user (“you”). These terms and conditions together with the receipt of order and dispatch emails we send to you will form the agreement between you and us (the “Terms” or “Agreement”). Our Terms shall take precedence over any terms and conditions you may provide to us. If you are a business, Terms related to consumer protection shall not apply to you.
    2. These Terms may be varied by us at any time by posting amended Terms on the Site. The Terms which apply to your purchase will be those Terms applicable at the time of the purchase.
    3. By using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Site.
    4. You may print off one copy, and may download extracts, of any page(s) of the Site for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
    5. These Terms relate to your purchases from us through the Site. Please also see our Privacy Policy for information about how we collect and use your personal data.
  2. Orders
    1. Our Site explains how to place an order with us for our products, including, but not limited to, plant nutrients fertilisers, additives and substrates for growing plants (“Online Services”). Our order process allows you to check and amend any errors before submitting your order to us. You acknowledge that by placing an order with us, you are under an obligation to pay us for those Online Services (as per the prices set out on our Site). Please take the time to read and check your order at each stage of the order process.
    2. After you place an order for Online Services, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
    3. We will confirm our acceptance of your order to you by sending you a confirmation e-mail that confirms that the products have been dispatched (“Confirmation”). The Contract between us will only be formed when we send you the Confirmation.
    4. If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.
    5. We reserve the right to reject or cancel your order at any time and for any reason, for example if we believe you are ordering our products for re-sale purposes.
    6. Our products and Online Services are for horticultural use only. Our products and Online Services are not to be used for any illegal purpose and it is your responsibility to check that you are complying with all applicable laws when using our products and/or Online Services.
    7. The Online Services will be provided as described on our website within the timeframes indicated. However please note that any timeframes are estimates, and are not guaranteed. (although we will provide your Online Services within a reasonable timeframe).
  3. Payment and prices
    1. At the time you place an order with us, you must give authority for payment. We may take payment from you at any time between you placing the order and us accepting your order. By submitting an order with us through our Site, you confirm that the payment details provided are valid and correct.
    2. The prices for the Online Services that you order are as set out on the Site. Prices may change from time to time however this will not affect any orders that we have already accepted. If, by mistake, we have mispriced an item, we will not be liable to supply that item to you at the stated price provided that we notify you before we accept your order.
    3. The price of a product includes VAT.
    4. The price of a product listed does not include delivery charges.
  4. Availability and Products
    1. Any order you may place with us is subject to availability of the products ordered. We cannot and do not guarantee that any item shown on the Site will be available continuously or at any given time.
    2. If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.
    3. The packaging of the products may vary from that shown on images on the Site. Unless expressly stated, we are not the manufacturer of the products sold on our website. We work to ensure that product information on our website is correct, however actual product packaging and materials may contain additional / different information to the information displayed on our website. Ingredients may also vary. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. We accept no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.
    4. The images of the products on the Site are for illustrative purposes only.
    5. We are the owner or licensee of all intellectual property rights on the Site, and of the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We do not grant any license or any entitlement to consumers or any third parties other than that of consulting the Site. The content on the Site is provided for general information only.
  5. Delivery
    1. Delivery will be made to the address specified by you on the completed order form. Our delivery charges will be specified at the time the order is placed.
    2. At the time you place an order we may not be able to provide an exact date of delivery. In those circumstances we will endeavour to provide you with an approximate delivery period when you place the order and we or our delivery partners will contact you again when we are able to specify a period of delivery or a delivery date.
    3. We will endeavour to deliver items (within the United Kingdom only) within 3 to 7 working days but we are not able to guarantee any specific delivery date. We will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
    4. Whilst we will use reasonable endeavours to deliver the items on the agreed date we will not be liable for any failure to deliver on the stated date or at the stated time.
  6. International Delivery
    1. Please note that we do not deliver outside of the United Kingdom.
    2. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    3. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
  7. Your Right to Cancel
    1. If you are a consumer, please read this clause 7. Please note that if you are not a consumer, this clause 7 does not apply to you.
    2. You can cancel or change any of your current orders prior to dispatch by contacting us on [email].
    3. Please see our returns and cancellation policy which explains your right to cancel a contract for the purchase of products without giving a reason and how you can exercise that right.
    4. Personalised or perishable items or items with a hygiene element may not be returned unless they are defective.
    5. Under the Consumer Rights Act 2015 any products supplied must be as described, fit for purpose and of satisfactory quality.
    6. If you wish to exercise your legal rights to reject faulty products you must tell us within a reasonable time of discovering the defect (and if the defect is reasonably apparent immediately then you must tell us within 30 days). You will then need to return the product in person, post it back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection.
  8. Our Liability
    1. Except as expressly provided in these Terms, and where you are not acting in the capacity of a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
    2. If you are a consumer your statutory rights are not affected by any of these Terms.
    3. Any claim by you which is based on any defect in the quality of the products supplied or their failure to correspond with specification must be notified to us as soon as possible from the date of delivery (and in any case, within 30 days of delivery) or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If you do not notify us accordingly, you will not be entitled to reject the products and we shall have no liability for such defect or failure.
    4. Where any valid claim in respect of any of the items supplied which is based on any defect in the quality or condition or their failure to meet its specification is notified to us in accordance with these Terms, we shall replace or repair the items free of charge or refund to you the price of the item, but we shall have no further liability to you.
    5. We will not be liable to you by reason of any representation, or any implied warranty, condition or other term or any duty at common law, or under the express Terms of this Agreement, for any consequential loss or damage (whether for lost profit, lost opportunity or lost reputation or otherwise), costs expenses or other claims for consequential compensation whatsoever (and whether caused by our negligence, our employees or agents or otherwise) which arise out of or in connection with the supply of products or their use or resale by you, except as expressly provided in these conditions.
    6. Our entire liability under or in connection with these Terms shall not exceed the price of the items supplied.
    7. Nothing in this clause 8 or any other of these Terms will exclude or limit our liability in respect of death, personal injury, fraud, or fraudulent misrepresentation caused by our negligence.
    8. We shall not be responsible for any breach of these Terms caused by circumstances beyond our reasonable control. 
  9. Miscellaneous
    1. We reserve the right to make amendments to your order. Should any changes be necessary, we will notify you via email. This notification will occur prior to the dispatch of the items, ensuring you are fully informed of any modifications before your order is shipped.
    2. These Terms will be subject to the laws of England and Wales. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
    3. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use the Site to purchase products.
    4. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
    5. These Terms are a contract between you and us. No other person shall have any rights to enforce any of these Terms.
    1. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. We reserve the right to amend the unlawful provision(s) to a version that is lawful and reflects the original intent as closely as possible.
    1. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
    1. If you have any queries or wish to make any complaints about us or our products please contact [email@address] or write to us at [Office address]​.